If you are having problems listening to this podcast, please review the following information:
Available formats
All episodes will be available for download in either .mp3 or .mp4 formats to allow for greater flexibility between computer platforms, internet connection speed, and computer speed. Quicktime version 7 is necessary to listen to this podcast. Quicktime is available for Windows and Mac as a free download. You can download Quicktime for Windows by clicking here, and for Mac by clicking here.
We are offering .mp3 formats in both high and low bandwidth. If you are on a slower system, such as a dial-up connection and the mp4 or the high bandwidth mp3 file is taking too long to load, please choose the low bandwidth version. Note: Due to the compression involved in creating a smaller file there is a difference in the sound quality of the low bandwidth version.
Problems listening
Quicktime is required in order to listen to the audio files on this site. Please make sure you have the correct software installed to listen to this podcast.
If you are on a slower system and you are not hearing the podcast after clicking on the play button, please allow time for the episode to load onto your system. If you are on a slower system this process may take at least a few minutes, as files are between 7-20 megabytes in size, depending on format.
Downloading Podcasts
If you would like to download the podcast directly from this site, please wait for the episode to completely upload to your computer before attempting to download.
To download mp4 files: There is a little arrow (triangle) on the right side of the audio file that you can click on which will bring up a pull-down menu. If you click “Save As Source” in the pull-down menu this will allow you to save the episode to your computer. Please note that the "Save As Source" option will remain greyed out until the episode fully uploads to your computer. This will take a few minutes so please be patient.
To download mp3 files: Right click on the “Click Here” link, which leads to the actual audio file, and choose “Save Link As”. The file will begin downloading to your computer.
About iTunes Podcast
We highly recommend that you subscribe to this podcast via iTunes, which is available as a free download in both Windows and Mac formats. To learn more about iTunes and to download the iTunes software, click here. Once you subscribe to the Earthfiles podcast, new episodes will automatically download onto your computer as soon as they become available. You will be able to listen via the iTunes program, burn the episode to a CD, or upload onto an iPod within iTunes.
Send us an email
If you are still encountering problems that haven’t been addressed here, please send us an email detailing your problem by clicking here. When email us, please include the platform you are on (Windows or Mac), your internet connection type (broadband, dial-up, etc.), and please include a detailed description of the problem you are encountering, including the contents of any error messages you are getting.
